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Legal Terms That Govern Your Account

Using pjko means these terms apply to your account, your wallet activity, and your session data. Access and eligibility depend on your local law and the region you're in — if online gaming isn't permitted where you are, these terms don't create an entitlement…

Account TermsPrivacy PolicyEligible Regions OnlybKash, Nagad, RocketCookie Notice
pjko Legal Terms That Govern Your Account
REACH OUR TEAM

Contact Us About Policy Questions

If any part of our legal terms, privacy practices, or account policies is unclear, our support team can walk you through it. We handle policy queries through the channels below. Response times vary but we aim to address account-related legal questions within one business day. For wallet disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Live Chat Available directly from your account dashboard. Use this for urgent questions about account status, wallet holds, or policy clarifications during active hours.
Email Support Write to our support address for detailed policy queries, data requests, or formal account complaints. Include your account ID and the relevant transaction reference.
Help Centre Our help centre covers common policy questions about account eligibility, wallet verification, cookie settings, and data retention in one searchable place.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your account data — including wallet identifiers, session logs, and transaction history — is stored with encryption in transit and at rest. We use cookies to keep your session active, remember preferences, and measure platform performance; you can manage non-essential cookies from your browser settings at any time. Account security relies on OTP verification at login, so the phone number on your profile must be current. If you believe your account has been accessed without your permission, contact support immediately and we will suspend the session while we investigate.

Data Encryption

All data moving between your device and our servers is encrypted. Stored wallet identifiers and transaction records use the same encryption standard at rest.

Cookie Controls

We set session, preference, and analytics cookies. Non-essential cookies can be declined or cleared through your browser settings without affecting your ability to log in.

OTP Login Security

Every login triggers an OTP sent to your registered number. If your number changes, update it through account settings before your next session to avoid access issues.

Data Access Requests

You can request a copy or deletion of your personal data by contacting support with your account ID. We respond within the timeframe required by applicable law.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms and policies actually work. If your question isn't here, our support team can help.

These terms apply to anyone who opens an account on pjko. Access depends on your local law — if online gaming is restricted where you are, eligibility is not guaranteed by these terms.

Eligibility depends on your local law and the region you're accessing from. We don't determine legality on your behalf — check the rules that apply in your area before opening an account.

Yes. Email our support team with your account ID and specify whether you want a data copy or a deletion request. We respond within the legally required timeframe.

Wallet identifiers linked to your account are retained only as long as our financial record-keeping obligations require. After that period, they are removed from our active systems.

We send a notification to your account before any material policy change takes effect. If you don't agree with the change, you can close your account before the new terms apply.

We set session, preference, and analytics cookies. You can manage or block non-essential cookies in your browser settings at any time without losing access to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.